FAQs  (Frequently Asked Questions)

Q... How often should l have my carpets cleaned?

A... Most carpet manufacturer's recommend that carpets used in a domestic environment should be professionally cleaned at least every 12 - 18 months.

Q... How often should l have my upholstery / suite cleaned?

A... Again, most manufacturer's recommend that upholstered furnishings should be professionally cleaned every 18 - 24 months.

Q... How long will it take to clean my carpets?

A... Depending on the degree of soiling an average size lounge carpet would normally take about 1 - 1½ hours.

Q... How long does it take to clean a 3 piece suite?

A... Furniture, cleaned properly, takes much longer to clean than carpets. Depending on the style and fabric type, please allow up to 3½ hours to clean a 3 piece suite, .

Q... How long will it take for my carpet to dry?

A... Most carpets will be dry within 4 hours. Drying times can and will vary depending on the type of carpet and degree of soiling. A warm, well ventilated room will speed up drying times.

Q... Would a carpet cleaning machine from a hire shop do the job?

A... Experience and comments from customer's who have tried the DIY route tells us that small under-powered hire shop machines are just not up to the task. Carpets may remain wet for extended periods and tend to re-soil very quickly due to high levels of detergent residue left behind.

Q... Will stains on my carpet come out completely?

A... We always aim to remove stains completely. However, depending on the nature of the stain/ type of carpet and ultimately what remedial action has been taken by the home/ business owner, some stains may be of a permanent nature.

Q... Do l need to clear the room before the carpet is cleaned?

A... No. If you can remove the small items of furniture we will move the main furniture. We would also recommend that fragile items such as pottery or china be removed from the room.

Q... Does your cleaning process remove dust mites, carpet odours etc?

A... Yes. We have a variety of specialist treatments that will deal with most carpet related problems.

Q... Can you apply stain protection to my carpet or upholstery?

A... We can apply a stain protection treatment to both carpets and upholstery. Please be aware that some carpets or fabrics will not benefit from this service due to their inherent stain protection properties.

Q… Can you fix indentations from heavy furniture?

A… No guarantee can be made that the cleaning process will remove indentations caused by furniture. In most cases the underlay has also been indented and in severe cases the only satisfactory solution is to replace or patch the underlay.

Q... Are there any risks involved in having my carpets cleaned.

A.. No. We have more than 20 years of carpet and upholstery cleaning experience and know exactly which carpets or fabrics can be cleaned successfully. We will never take risks with your soft furnishings.

Q... Will your cleaning process damage my paint work or wallpaper?

A... No. We take great care when working within customers property and remain ever vigilant as to potential situations where damage to decor or fittings could result. 

Q... Can you 'dry clean' carpets and suite's?

A... Yes we can. We have several dry cleaning systems that are well suited to cleaning particular types of 'dry clean only' fibre's or fabrics. We do however recommend our hot water extraction cleaning system in the majority of cases where dry cleaning is not specifically required.

Q... Will my carpets re-soil quickly after they have been cleaned?

A... No. Gone are the days when professional carpet cleaners used traditional Shampoo's, which left a sticky - dirt attracting residue causing carpets to re-soil rapidly. We use only the highest quality cleaning solutions that will soften and condition your carpets leaving them residue free.

Q... My carpet/ suite is badly faded, will cleaning fix this.

A... Unfortunately no. The cleaning process will remove any soiling and enhance the colour of the carpet or suite but the fading will probably still be apparent.

Q... Which payment methods do you accept?

A... We accept business/ personal cheques or cash - payable on completion.